Ismosys.com will accept merchandise returns but only in strict accordance with the terms and conditions outlined below. At your option, will replace the product or credit your credit-card account.
To facilitate processing of returned merchandise:
A Returned Merchandise Authorisation (RMA) number must be obtained from Ismosys.com prior to returning product. Please request this from Ismosys.com, using the details provided under the Contact Us menu, and state a brief explanation of the reason for the return.
All returns should be made within 30 days of date of delivery invoice and be accompanied by the original invoice number.
Return freight charge must be prepaid. Ismosys.com cannot accept C.O.D. returns.
Returned merchandise must be in original packaging and in resalable condition.
Items returned to Ismosys.com due to customer error may be subject to a restocking charge.
Damaged Goods If you receive merchandise from Ismosys.com that exhibits damaged in transit, it is important to sign the delivery note accordingly and keep the shipping carton, packing material and parts intact. Please contact Ismosys.com without delay, using the details provided below, and under the Contact Us menu.
Return freight charge must be prepaid. Ismosys.com cannot accept C.O.D. returns. If after test/examination we are able to confirm that an item is faulty or has sustained damaged in transit Ismosys.com will refund the return shipping charge to the appropriate credit card.
Software Software sold under license agreement will not under any circumstances be subject to refund or return, without the express agreement of the original software owner.